Privacy Policy
Last update: February 19, 2025
1. Introduction
Welcome to citadellesante.ca (the “Website”), we are committed to protecting your privacy and complying with applicable privacy laws. This privacy policy (the “Policy”) explains how we collect, use, disclose and protect your personal information when you use our Site.
2. Collection of Personal Information
We may collect the following types of personal information when you use our Site:
- Identifying information (e.g. surname, first name, postal address, e-mail address, telephone number).
- Connection information (for example, IP addresses, connection information, browser type, time zone, location, data on how you interact with the Site).
- Financial information (if applicable, e.g. payment information for online purchases).
- Other information you choose to provide (e.g. comments, questions, communication preferences).
3. Cookies
3.1 Definition
A cookie is a small text data file that is stored on the user’s computer or device by a website they visit. Cookies are used to collect information about the user’s browsing activities, such as preferences, connection settings, browsing habits, and other similar data. This information can be used to personalize the user’s experience on a website, track online behavior, and enable certain features, such as maintaining the login session.
3.2 Categories of cookies
a. Required
Necessary cookies are crucial to the website’s basic functions and it will not function as intended without them. These cookies do not store any personally identifiable data.
b. Performance
Performance cookies are used to understand and analyze the website’s key performance indicators, enabling us to provide visitors with a better user experience.
c. Customization
These cookies enable us to memorize your preferences and personalize the content offered to you according to your browsing habits and previous choices.
d. Advertising
Advertising cookies are used to provide visitors with personalized advertisements based on previously visited pages and to analyze the effectiveness of the advertising campaign.
3.3. Activating/deactivating and deleting cookies
You can use your web browser to delete cookies automatically or manually. You can also specify that certain cookies should not be saved. Another option is to modify your web browser settings to receive notification each time a cookie is set. For more information on these options, please consult the instructions in your browser’s help section.
Please note that our website may not function properly if all cookies are disabled. If you delete cookies from your browser, they will be reinstalled with your consent when you revisit our website.
4. Use of Personal Information
We use the personal information we collect for the following purposes:
- Provide and manage our Site.
- Respond to your requests, comments or questions.
- Personalize your experience on our Site.
- To provide you with information, offers or promotions on our products or services (with your consent, where applicable).
- Meet our legal and regulatory obligations.
5. Sharing Personal Information
We may share your personal information with the following third parties:
- Third-party service providers who help us operate our Site and provide our services.
- Government authorities or regulatory bodies to comply with our legal and regulatory obligations.
- As part of mergers, acquisitions or other business transactions, if your personal information is part of the transferred asset.
6. Protection of Personal Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
All data is stored on high-security servers, protected against unauthorized access and misuse. In addition, only those persons (employees or agents) who require access to the information in the course of their duties have access to it.
7. External hyperlinks on our site
The Site may include links to websites operated by third parties. By clicking on these links, you leave the Site. Citadelle Santé has no control over the operation of these Web sites, and the fact that they are listed on our Site does not in any way engage the responsibility of Citadelle Santé. Any personal information you transmit through these sites will be subject to their privacy policies.
8. Your rights
You have certain rights with respect to your personal information, including the right to access, correct, delete and limit the use of your personal information. You may also object to the processing of your personal information for direct marketing purposes. To exercise these rights, please contact us at adhesion@citadellesante.ca
9. Changes to the Policy
We may update this Policy from time to time to reflect changes in our personal information handling practices. The most recent version of the Policy will always be available on our Site.
10. Contact us
If you have any questions, concerns or requests regarding this Policy, please contact us at :
adhesion@citadellesante.ca
520, boulevard de l’Hôpital, unité 3B Gatineau (Québec) J8V 2P5
819 303-3005
1 866 536-6125